FAQs
Frequently Asked Questions
You can schedule online, via our patient portal, or by calling the clinic. For urgent issues,
please call us directly.
Bring a photo ID, your insurance card, a list of current medications, and any relevant medical
records or referrals.
Yes — telehealth is available for many appointment types. Choose telehealth when booking or
ask our staff for options.
Our main clinic is open Monday–Friday 8:00 AM–5:00 PM. We offer limited weekend or extended
hours by appointment.
We accept most major insurers and offer self-pay options. Contact billing to confirm coverage
for specific plans.
Request refills through the patient portal or contact your pharmacy. Allow at least 48 hours
for processing.
Please cancel or reschedule at least 24 hours before your appointment to avoid cancellation
fees.
Submit a records release form or contact our medical records department. Processing typically
takes up to 10 business days.
Yes — we accept electronic referrals and faxes. Please follow our referral guidelines
available on the provider page.
We welcome research and clinical partnerships. Contact our partnerships team to discuss
opportunities.
We periodically host training and CME events; subscribe to provider updates for announcements.
Contact our administrative office for contracting and credentialing procedures and required
documentation.
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