FAQs
Frequently Asked Questions
How do I schedule an appointment?
You can schedule online, via our patient portal, or by calling the clinic. For urgent issues,
please call us directly.
What should I bring to my first visit?
Bring a photo ID, your insurance card, a list of current medications, and any relevant medical
records or referrals.
Do you offer telehealth visits?
Yes — telehealth is available for many appointment types. Choose telehealth when booking or ask
our staff for options.
What are your clinic hours?
Our main clinic is open Monday–Friday 8:00 AM–5:00 PM. We offer limited weekend or extended
hours by appointment.
Which insurance plans do you accept?
We accept most major insurers and offer self-pay options. Contact billing to confirm coverage
for specific plans.
How do I request a prescription refill?
Request refills through the patient portal or contact your pharmacy. Allow at least 48 hours for
processing.
What is the cancellation policy?
Please cancel or reschedule at least 24 hours before your appointment to avoid cancellation
fees.
How can I request my medical records?
Submit a records release form or contact our medical records department. Processing typically
takes up to 10 business days.
Do you accept referrals from other providers?
Yes — we accept electronic referrals and faxes. Please follow our referral guidelines available
on the provider page.
Are there opportunities for clinical collaboration?
We welcome research and clinical partnerships. Contact our partnerships team to discuss
opportunities.
Do you offer staff training or CME events?
We periodically host training and CME events; subscribe to provider updates for announcements.
How do I contract or credential with the clinic?
Contact our administrative office for contracting and credentialing procedures and required
documentation.